Customer Support

1. What support covers

• Confirming whether a payment and order were received.
• Help locating an order confirmation or delivery email.
• Troubleshooting an expired, missing, or nonworking download link.
• Replacing a corrupted or incomplete file when the order is verified.
• Clarifying which files are included and where to begin.
• Basic setup questions about using a manual role in a capable AI tool.
• Routing Done For You, licensing, privacy, or business inquiries to the correct contact.

2. What to include

Include the buyer name, order email, product name, approximate purchase date, and a clear description of what happened. If there is an error, include the exact error message or a screenshot with private information removed.

Never send a complete card number, card security code, password, access token, private API key, government identifier, health information, or confidential customer data.

3. Download access

The standard secure link remains available for seventy two hours or three downloads, whichever comes first. Save the files to a secure location and keep a backup.

If the link expires before a successful download, contact support. Ghost Labs AI may verify the order and reissue access when appropriate. Reissued access does not expand the product license or permit link sharing.

4. Setup support limits

Standard product support explains delivery, file organization, and the intended setup path. It does not include business consulting, custom prompt writing, account configuration, workflow building, software integration, data migration, legal review, or ongoing implementation.

Customization and implementation are available through Done For You services. Client installation, white label, and distribution rights are available through commercial licensing.

5. Outside accounts

Ghost Labs AI cannot access, restore, refund, or control an account with ChatGPT, Claude, Gemini, Notion, Make, Zapier, n8n, Square, an email provider, or another outside service. Contact that provider for issues involving its billing, login, suspension, output, outage, or terms.

6. Refund requests

Refund eligibility is governed by the Digital Product Refund Policy and applicable law. A support request does not automatically qualify for a refund. Contact support within seven calendar days when a duplicate charge, failed delivery, corrupted file, or material description problem is involved.

7. Contact paths

• Product information before purchase: info@ghostlabsai.com
• Purchase and setup support: help@ghostlabsai.com
• Licensing, partnerships, and direct business contact: contact@ghostlabsai.com