Clear rules for downloads, delivery problems, and duplicate charges
Digital Product Refund Policy
Digital products are delivered immediately after confirmed payment and cannot be returned in the same way as physical goods. This policy explains when Ghost Labs AI will review a refund or replacement request.
Digital products are delivered immediately after confirmed payment and cannot be returned in the same way as physical goods. This policy explains when Ghost Labs AI will review a refund or replacement request.
1. General rule for digital products
Except where applicable law requires otherwise, digital product sales are final after the private download link has been made available. Buyers receive access to the files immediately and are responsible for reviewing the product description, system requirements, license, and included materials before purchase.
2. Requests Ghost Labs AI will review
- A duplicate charge for the same product and buyer.
- Confirmed payment without delivery of a working download link.
- A file that is corrupted, incomplete, or cannot be opened after reasonable troubleshooting.
- A delivered product that is materially different from the description shown at checkout.
- A transaction that applicable law requires Ghost Labs AI to refund.
3. Requests generally not eligible
- Change of mind, accidental purchase, failure to read the product description, or deciding the product is no longer needed.
- Lack of access to ChatGPT, Claude, Gemini, Notion, Make, Zapier, n8n, or another outside tool.
- Dissatisfaction with an outside AI provider’s output, pricing, account decision, or availability.
- Failure to download or back up the files before the link expires.
- Expected revenue, sales, time savings, compliance, approval, or other business results were not achieved.
- A request based on material that was clearly disclosed before checkout.
- Unauthorized sharing, resale, distribution, chargeback abuse, or another license violation.
4. How to request help
Email help@ghostlabsai.com within seven calendar days of purchase. Include the order email, product name, order date, and a clear description of the problem. Screenshots of an error are helpful, but never send card numbers, passwords, security codes, or access tokens.
Ghost Labs AI may ask the buyer to try a replacement link or corrected file before approving a refund. Support may also reissue an expired link as a courtesy when the order can be verified, but reissue is not guaranteed.
5. Review and timing
Ghost Labs AI reviews the purchase record, payment status, delivery log, product description, and reported issue. Approved refunds are sent to the original payment method. The payment provider and financial institution control when the credit appears.
Submitting a request does not guarantee approval. A denied request will include the reason when reasonably possible.
6. Done For You services and commercial licenses
Done For You services and commercial licenses are governed by the signed scope, proposal, or license agreement. Unless that agreement states otherwise, amounts covering work already performed, delivered milestones, outside service costs, reserved capacity, and activated license rights are nonrefundable.
If Ghost Labs AI cancels before delivering paid work or activating paid rights, the written agreement controls the refund or credit due.
7. Chargebacks and legal rights
Contact support first so the issue can be investigated. Filing a false or abusive chargeback may result in suspension of downloads, support, or license rights while the payment dispute is reviewed.
Nothing in this policy limits a right that cannot legally be waived.